We are currently looking to recruit an experienced After Sales Manager for a distribution machinery equipment company based in Kildare
On offer for the right experienced candidate:
€50,000 – €55,000 DOE – 8am to 4.30pm Monday to Friday
- Suitable candidate must have transport due to the location and lack of public transport
This is an excellent opportunity for a candidate with experience in providing and managing aftersales, who is looking to bring their experience to the next level.
Job Objective:
To provide leadership, management and co-ordination for all the aftersales activity including parts, training, servicing and customer support functions.
To develop initiatives and consistent team performance that will deliver the highest standards of customer support and services.
To enhance sales of parts and service within the territory. To promote and grow the market share of parts and service within the territory.
Core Tasks / Result Areas:
- To maintain a high degree of customer service across the aftersales operations – ensuring that we have ownership of customer problems
- Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support.
- Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.
- Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
- Develop future retail parts & service strategy, growth and service levels
- Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
- Run parts promotion and local roll out of parts marketing programs and initiatives.
- Manage and monitor pricing policies on parts and service and competiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary
- Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy
- Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion
- Follow up on product installations from aftersales perspective
- To plan and conduct regular visits to customers to promote parts and service
- Actively push and promote service contracts to customers within the territory
- To attend product and technical training events related to technical service and personal development training, as required
Suitable candidate must have the following:
- Excellent communication, both written and verbal
- Minimum of 4 years’ service management experience
- Good organisation and administrative skills.
- Technical knowledge of engines, hydraulics and electrics.
- Strong analytical and problem-solving skills.
- Strong knowledge of Microsoft Office