We are recruiting for a Customer Service Administrator, for our client, a leading distributor of medical devices, pharmaceuticals, and healthcare products.
This role is based in Leopardstown, Co. Dublin, with 2 days per week working remotely, Monday, Wednesday & Friday in office / Tuesday & Thursday at home.
This is a 6-month contract with a view to converting to permanent
The salary guide on offer is 31-33K.
Summary:
The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.
Principal Duties and Responsibilities:
Dealing with all aspects of customer orders
Dealing with product returns and credit notes
Dealing with customer enquiries, requests, backorders and record management
Ensuring all customer queries and issues are resolved promptly and thoroughly
Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers
Scheduling orders for delivery
Dealing with Quality and other Departments
Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
Supporting Sales Teams & Managers
Providing administrative support to other departments, as required
Qualifications & experience:
Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment
Excellent verbal & written communication skills
Pharmaceutical experience desirable
Working knowledge of SAP
A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.
The successful candidate will be:
Flexible, hardworking and enjoy working with people
Articulate, courteous with a friendly telephone manner
Ability to work well under pressure while adhering to strict deadlines and standard operating procedures
Independent but able to work in a team environment, supporting team objectives