Our client, an importer and distributor, is seeking an experienced Sales Administrator and Customer Support professional.

The Ideal Candidate Must Have:

2 + years of experience in a Sales/Customer Service Administration role and/or experience in warehouse administration
Strong experience with administrative systems such as DOCK-IT and Vinter, or similar systems
Fluency in English and excellent communication skills
Live local to the area or be in a 20/30 minute commute

Key Responsibilities:

Order Processing and Customer Service

Always ensure excellent customer service by phone, email or other communication channel – we are there to serve the customer and look after their needs in a dynamic and helpful manner.
As a front-line communicator with customers please ensure customer satisfaction.
Become proficient in the use of Vintner (company computer software management tool).
Handle Incoming orders via phone, email, Vintner Online (rep portal), procurement software, etc.
Enter these orders on Vintner for electronic transfer to the bonded warehouse for dispatch.
Effectively manage time and prioritise tasks to ensure orders are placed within stated deadlines (12.00pm for country orders and 3.30pm for Dublin).
Pro-actively respond and find solutions to customer and sales rep queries and issues and see it through until it is resolved.
Become familiar with the product range and develop a good level of general wine knowledge.
Get to know our customers and their individual requirements.

Sales Office Administration

Invoice processing for emailing or posting to customers at weeks end.
Returns and credits processing. Following up with bonded warehouse for same.
Run weekly sales report on Friday and email to team.
POD scanning and storing using software DOCK-IT.
Maintain and update customer’s contact information and pricing records where necessary.
Work in harmony with other departments; sales, management, purchasing and warehouse to share information, streamline processes and ensure efficient Interdepartmental operations.
Management of office equipment and stationery orders.
Maintaining a clean and enjoyable working environment.

Light Warehouse Duties

Minimum Requirements:

2 + years of experience in a Sales/Customer Service Administration role and/or experience in warehouse administration
Strong experience with administrative systems such as DOCK-IT and Vinter, or similar systems
Well-presented with excellent communication skills
Fluent level in English, both written and oral
Live local to the area or be in a 20/30-minute commute
Knowledge a passion for wine is strong advantage

What’s on Offer:

Permanent role which aims to provide a good work life balance through productivity and strong teamwork
Salary guide of 33K to 38K, depending on experience

Sales Administrator

Apply for this position